My First Dumb Customer Story

I’m ringing out people’s purchases at work and handling their money. While in the middle of this, a lady walks through the door with a dog collar. It looks exactly like some that we sell: weaved cord, adjustable plastic buckle. She stands in front of me and says, “I just bought this and I need you to take the security tag off.” She hands it to me, expectantly. Sure enough, all the price tags are off, but the big, bulky security tag is still on. The collar is also wet. Soaked through.

Ignoring the wetness, I ask, “Did you buy it here?” Not that it matters much, but it’s the first thing that comes out of my mouth. She huffs, snatches the dog collar, and barges out the door. I shrug–I didn’t mean to insult her; it felt like a logical question to me–and continue checking out stuff and bagging it.

The lady comes back in right after I finish processing money. The amount of time she was gone suggests she went out to her car. She shoves a receipt in my hand. It checks out; the dog collar is on there, my boss rang her out. I hold out my hand for the collar, with tool-on-a-leash in hand. As I remove the tag– a matter of some dexterity and concentration– I ask her another question.

“Can you tell me, just out of curiosity, why this is wet?”

“Well, yeah. I just gave my dog a bath.”

I hand her the freed collar, flabbergasted, and she storms out again.

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About The Original Kate

Along with artistic tendencies, Kate enjoys unusual people and is constantly striving for some sort of nonconformity. Kate offers a perspective that is thoughtful but well-written and full of images within the words. Other tidbits that might intrigue: she has very long auburn hair, and, you guessed it, her favorite color is orange.

Posted on July 10, 2008, in From Rabid-Mormon Land Known As Utah. Bookmark the permalink. 26 Comments.

  1. fLABBER

    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER

      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she

      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or

      2. come back to the store, have the security tag taken off, and THEN put it on her dog?

      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.

      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?

      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

  2. fLABBER

    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER

      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she

      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or

      2. come back to the store, have the security tag taken off, and THEN put it on her dog?

      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.

      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?

      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

  3. fLABBER

    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER

      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she

      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or

      2. come back to the store, have the security tag taken off, and THEN put it on her dog?

      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.

      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?

      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

  4. fLABBER

    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER

      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she

      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or

      2. come back to the store, have the security tag taken off, and THEN put it on her dog?

      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.

      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?

      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

    • Re: fLABBER

      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she

      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or

      2. come back to the store, have the security tag taken off, and THEN put it on her dog?

      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.

      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?

      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

  5. fLABBER

    why were you flabbergasted? Some people wash their dogs, sometimes.

  6. fLABBER

    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER

      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she

      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or

      2. come back to the store, have the security tag taken off, and THEN put it on her dog?

      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.

      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?

      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

  7. fLABBER

    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER

      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she

      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or

      2. come back to the store, have the security tag taken off, and THEN put it on her dog?

      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.

      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?

      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

  8. fLABBER

    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER

      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she

      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or

      2. come back to the store, have the security tag taken off, and THEN put it on her dog?

      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.

      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?

      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

  9. fLABBER

    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER

      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she

      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or

      2. come back to the store, have the security tag taken off, and THEN put it on her dog?

      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.

      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?

      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

  10. fLABBER

    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER

      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she

      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or

      2. come back to the store, have the security tag taken off, and THEN put it on her dog?

      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.

      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?

      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

  11. fLABBER

    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER

      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she

      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or

      2. come back to the store, have the security tag taken off, and THEN put it on her dog?

      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.

      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?

      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

  12. fLABBER
    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER
      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she
      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or
      2. come back to the store, have the security tag taken off, and THEN put it on her dog?
      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.
      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?
      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

  13. fLABBER
    why were you flabbergasted? Some people wash their dogs, sometimes.

    • Re: fLABBER
      She put the collar on the dog with the security tag still on. That’s what has me stumped. Why didn’t she
      1. give the dog a bath without the collar if it was a bath that was so urgent that it had to be done before coming back to our store? Or
      2. come back to the store, have the security tag taken off, and THEN put it on her dog?
      Our security tags are really bulky and this was a really small, thin dog collar. I didn’t see her pet, but she had the collar cinched almost as tight as it would go. The tag would have mildly uncomfortable on a large dog, but even more so for a dog with a neck that small.
      In further retrospect, I suspect dog abuse. Yes, people wash their dogs, but how oblivious do you have to be to not notice a white bar of plastic poking into your pet’s neck? And to go so long as to bathe your dog (which is an act where you’re rinsing and scrubbing every inch of your dog’s body) before you notice something so uncomfortable?
      It’s either obliviousness or major stupidity. Or that you just don’t care about your dog that much to notice it until days/weeks later. All of those reasons make me flabbergasted.

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