Constant Customer Contact
I’ve just ordered a bunch of books from a prominent bookstore. I won’t tell you which one [if you type in Brian Nadely’s initials, you’ll be redirected], but their Email system once you’ve ordered something is ridiculous.
Email One: Thanks for buying from us. You’ll receive another Email.
Emal Two: Here’s an invoice, but we’ve forwarded your Email to the Used Book Dealer.
Email Three: The Used Book Dealer has the book and is going to ship it to you. Don’t bug us any more if you have questions, but here’s another invoice, just in case you wanted it.
Sometimes, the Dealer doesn’t have the goods because he already sold it to another person who walked in the store itself and handed him the plastic. He’s just realized now that he forgot to remove the listing. Go buy another one and try your luck with someone else.
Email Four: Hi, I’m the Used Book Seller. Thanks for your money. Here’s my version of another invoice.
Email Five: I’ve shipped your stuff. If you get a mutilated product, you have to go dig out my contact info. Oh, and you’ll want to make sure you find a really long number that is your sole identification or I won’t know what you’re talking about. But thanks anyway.